Delivery & Refunds
VIDEO COURSES
You will have access to your course from the minute you buy it. You can log in to Your Courses to access your content. You will also get an email with the details to find your course.
THE 30 DAYS GUARANTEE
Your online course comes with a 30 days guarantee. Within this time I will help you if anything is unclear, and do my best to make sure the course live up to your expectations and answer any questions regarding the subject. You give your best to learn the subject, and I give my best to deliver the knowledge you hope to gain from the course. If you are unsatisfied even after I have done my best to help you, you can ask for and receive a full refund within 30 days.
14 days refund
If you have not started streaming the videos or downloaded any content that came with the course, you can also get a full refund if you make a request within 14 days. Just send me an email on mail@nicolinehansen.com
If you have not started streaming the videos or downloaded any content that came with the course, you can also get a full refund if you make a request within 14 days. Just send me an email on mail@nicolinehansen.com
ACCESS
The course will be yours to access as long as the website, NicolineHansen.com exists. It comes with free upgrades as I receive customer feedback and/or learn of anything that can improve the course.
FASHION PRODUCTS
DELIVERY
All designs are shipped from Denmark. They are made to order and it can take up to 30 days for me to create your item.
Prices are:
Denmark: 40 DKK
EU: 10 €
Rest of the world: 40 €
EU: 10 €
Rest of the world: 40 €
I will email you the details when we ship your package.
RETURNS – Standard Size
If you order a standard size, you have 30 days to return the product from the day you receive it. Please write me an email if you decide to send it back.
You are responsible for the product during the period you have it in your care and should make sure that it is returned safely by trackable shipping paid by you. You can try the product in the same way that you would in a physical store. If the product is damaged or used, you will not get a full refund.
You are responsible for the product during the period you have it in your care and should make sure that it is returned safely by trackable shipping paid by you. You can try the product in the same way that you would in a physical store. If the product is damaged or used, you will not get a full refund.
RETURNS – Bespoke Size
If the product is made to your measurements, it will not be possible to return it.
We may agree that the Bespoke Product requires further fitting or customization work, whether due to your requirements or due to any error or miscalculation on our part. Send me an email and I will help you.
We may agree that the Bespoke Product requires further fitting or customization work, whether due to your requirements or due to any error or miscalculation on our part. Send me an email and I will help you.